Check-in Requirements & Cutoff Times

Recommended Check-In Times

• If travel is completely within the Haiti, the recommended check-in time is at least two

hours prior to departure.

• For international flights, we recommend that you arrive at the airport at least three hours prior to departure to allow sufficient time to complete all necessary international requirements.

Domestic Travel

• In addition to checking in two hours before departure, you must be present at the departure gate and ready to board 35 minutes prior to scheduled departure time to retain your reservation and a seat. All Domestic Flights are closed for counter and internet check-in 60 minutes before departure.

International Travel

• For flights originating outside the Haiti, you must check in three hours before departure and be present at the departure gate and ready to board at least 30 minutes prior to scheduled departure time to retain your reservation and a seat.

Seating & Baggage Acceptance

• Customers must comply with minimum check-in requirements to retain their seats on the flight on which they are confirmed. Pre-reserved seats are subject to cancellation unless you have checked in (obtained a boarding pass) at least 60 minutes before scheduled departure.

• For passengers checking bags, there are also baggage acceptance cutoff times. “Baggage acceptance cut-off time” means that customers must present themselves and their baggage to an airline representative for check-in no later than the stated cut-off times for the departure airport.

• Standard baggage acceptance cutoff for flights originating in all airports is 60 minutes before departure.