Be on time! Nord-Ouest Air Charter recommends that you arrive at the airport at least two (2) hours before to departure for domestic flights and at least three (3) hours for international flights. That allows you to have sufficient time to complete all necessary international requirements.
You can check into your flight multiple ways. See the options below for more information!
Check in on our Online Check-In page up to 24 hours prior to flight departure (until 60 minutes prior to departure). You will be able to view your itinerary, purchase bags/seats and print your boarding pass. Remember bags cost more at the airport!
Download our free mobile app for iOS and Android to check-in and get your mobile boarding pass with ease. If you have your mobile boarding pass in hand and are not checking a bag, or just have a carry-on, you can skip the airport line and head straight to the gate!
Airport Agent Assistance is available for purchase for our passengers who prefer ticket counter assistance at the airport.
If you have purchased one of our bundles, purchased a carry-on bag or if you are a NORD-OUEST AIR Miles Elite level member, we invite you to look for the Priority Check-In lane at our ticket counters.
We recommend you arrive at least 2 hours prior to departure to ensure you are checked-in and at the gate by the cutoff times. You must have your boarding pass printed and any baggage checked by the following cutoff times:
If you do not plan to travel, please cancel your reservation at least 10 minutes before the flight’s original scheduled departure time.
If you don't cancel your reservation at least 10 minutes before the flight's original scheduled departure time, your reservation will be subject to our no-show policy.
Depending on the date of travel, bag prices vary. Review our Bag Pricing.
If you have already booked and are looking to purchase a bag, please visit our Baggage link page.
*Note: Bags fees cannot be exchanged between bag types - from carry on to checked bag, checked bag to carry on. Bag charges are non-refundable.
On flights to and from Cap-Haitien, Jean Rabel, Les Cayes and Gonaives one carry-on bag Maximum weight: 18 lbs. (8.16 kg) FREE JEAN RABEL, LES CAYES, PORT DE PAIX AND GONAIVES Each checked bag must not exceed 62 inches (157.48 cm) in dimensions (length + breadth + height) & 50 pounds (22.68 kg) in weight.
|
First Bag |
$0.00 |
|
Second Bag |
$45.00 |
Allowable Bag greater than 50 lbs. $75.00 + VAT
Yes, even Nord-Ouest Air charter offers complimentary snacks and beverages on international flights, you can bring food or drinks on the plane.
Nord-Ouest Air Charter will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, and cancellations; and will strive to provide the best available information concerning the duration of delays and, to the extent available, the flight’s anticipated departure time.
It is Nord-Ouest Air Charter’s policy to contact you in advance, whenever reasonable, at the telephone number(s) provided in the reservation record. If you booked your reservations with a travel agency, Reservations representatives will attempt to contact the agency when no customer telephone contact exists.
When cancellations and major delays are experienced, you will be re-routed on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability. If a flight is adversely affected by events beyond our control, you are responsible for your own overnight accommodations, meals and incidental expenses. These would include industrial action, severe weather, fire, security issues.
Nord-Ouest Air Charter’s staff will as much as possible assist you in finding adequate accommodations in these circumstances.
You may choose to purchase your little one his/her own seat and use an approved car seat on the plane. Since this is the safest way to travel, we encourage you to do so, if you can. Our seat widths vary depending on the size of the aircraft. Minimum seat widths on the A319 and A320 are 17.4" and on our A321 minimum seat widths are 16.5".
Car seats must be pre-approved with air-travel-approved FAA (Federal Aviation Administration) labels. If they do not have a label, the car seat may be checked-in only. Booster seats may not be used during take-off and landing but may be used during flight. Car seats cannot be placed in emergency exit rows, in the rows directly in front or behind of emergency exit rows, or in the very first row. We also suggest placing car seats in window seats so they do not impede access to the aisle by other passengers.
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